Our constant objective is to achieve perfection. In aiming so high, we manage to deliver only the very best every time. We always welcome criticism because it can only improve our performance.
We give our thanks to those families who either verbally or in writing express their feelings about our service and the events on the day of the funeral. This feedback is our greatest reward and motivates us to strive for the same results for every one of our client families.
Here are some very special thank-you’s that we have received over the years:
Dear Chris, Maria & the Staff at Victoria Funerals, Brunswick, we were so glad we chose Victoria Funerals at the time of our Mum’s death in June 2011. You were extremely professional and the company had exceptional all round facilities. Secondly as a family business your empathy and caring stood out like a beacon and helped cushion our hurt at the time of our loss. Every facet in the funeral process was handled and explained to us methodically with the precision of a surgeon. Relatives and friends heaped lavish praise towards your company. Dad was very happy to see Mum get the funeral she deserved courtesy of your company.
Fast forward - When dad passed away in March 2013 there was no hesitation in us contacting Chris and Maria and engaging their services. Victoria Funerals handled all the funeral arrangements as per our wishes with mathematical precision. Again friends and relatives were overwhelmed at the superior service & the array of facilities. We are certain that dad would have been silently happy that his send-off was in good hands. We will have no reservation in recommending & referring anyone to your company as a “red carpet service” awaits them.
From the children Hilary, Maxwell and Helena
Dear Maria and Staff, On behalf of our families I would like to thank you for your kindness and consideration. At no time in the planning stages or on the day did we feel pressured or rushed. Your professionalism and attention to detail were excellent. The setting, service and staff were all of the highest standard.You have a beautiful venue and provide excellent service.
I would not hesitate to highly recommend Victoria Funerals.
The service that Maria provided for our family was honestly nothing short of incredible. I personally have not experienced a business or an individual that has a such a can do attitude in every facet of arranging a "Quality" funeral. The choices of everything necessary were extremely extensive as were the ideas that Maria offered. During the whole process from the Monday to the end of the wake on Thursday, Maria gave her all no matter what the issue or task that needed to be managed. Maria's attention to detail was impeccable. I will also say I have contacted other funeral directors who were presumably reputable brands to find that some could not even return calls or were disorganised and wanted me to do some of the organising that would be required. Maria would put most other Funeral Directors to shame. I certainly wouldn't trust anybody else after dealing with Maria.
Well done Victoria Funerals and an extra special thank you to Maria Stamelos for the way you handled our dear mums funeral.
Dear Maria, I would like to say thank you very much for all the help and assistance you have given me regarding the pre-paid funerals and general information you have recently provided me with.
You have been more than helpful with the many requests for information I have required and for the time you have spent showing myself and my father-in-law through your establishment. Nothing has been a trouble to you and I’m sure that this is how you operate in a time of need. You have an amazing place!
Your attention to detail in every way has been achieved with what I would say is the most impressive funeral home I have ever visited. This is truly perfection and a credit to you and Chris.
As I may have mentioned, I have visited many and yours is by far the most superior. From the moment I entered the door, through to the large foyer area, I was amazed at how impressive it is. I had seen photos in the brochures and on the internet but this did not prepare me for the actual experience of coming in to see it and experience the opulence of this amazing building. As they say, the first impression is a lasting one and wow, what an impression!
The Chapel, which is the size of some Churches, gave a feeling of comfort and peacefulness. The couch in the arrangement room made me feel so comfortable I didn’t want to leavem I felt like I was in the lobby of a luxurious hotel!
Your selection room was very spacious with a large selection. At some places you feel like you are in a cupboard to choose a coffin! And as for the Information Package, the booklet covers every detail from start to finish.
Your personal and professional service, both over the phone and face to face, are of the highest standard. Your pricing and costs are very reasonableand I feel confident that my family and friends will engage Victoria Funerals in the future, when the need arises.
I would have no hesitation in recommending Victoria Funerals to all that I know. I am not an expert in this field however my dealings and experience with you and your company have been exceptional.
I have no doubt that the grieving process would be made easier with Victoria Funerals, with such a comfortable and pleasant environment and such dedicated staff.
Please accept this feedback as a compliment, I wish you and Chris every success for the future in what would be a difficult and challenging industry.
Thank you once again for your time and effort.
Dear Maria, We would like to thank you for your kindness and support during a difficult time for our family. It gave us all much comfort knowing that you were there to handle what needed to be taken care of, especially when we were unsure of what was needed to be done. We cannot say enough for all you did and the manner in which you did it. The professionalism and the courtesy extended by you and your staff were greatly appreciated by all our immediate family.
From the day of our grandmother’s death to the day of her burial you made sure that all of our family’s needs were taken care of and we will never forget that. Even to the smallest detail of providing the CD player when we didn’t have access to one at the Church. The family is still receiving positive comments from relatives and friends. Without hesitation the family would give Victoria Funerals the highest recommendation possible. We would like to thank you and your wonderful staff for all the work, patience and caring towards Maria Isabel’s funeral arrangements. It was a very difficult time for us and you were very considerate. The way you handled our family’s arrangements was simply beautiful and we thank you.
The Dos Santos & De Andrade families
Thank you very much for a very respectful funeral for Dad. Everything was perfect. Your genuine compassion and understanding was greatly appreciated. Please extend our thanks to all the staff that participated on the day. They were very professional and respectful.
Margaret & Bartolo
Dear Maria, thank you for all the help and assistance that you gave to our family following the recent death of my beloved mother-in-law. Your sensitivity and understanding was so much appreciated. Also your professionalism and care was outstanding as no request or task was too much for you. Thank you from the deepest of my heart for everything that you did. I have no hesitation in recommending your services.
For the first time in my life I was faced with organising a funeral when my father passed away. The team from Victoria Funerals was very helpful all the way. They guided me through the process with clear and specific information, they showed care and understanding. I was impressed with their professionalism. They gave me a feeling of peace that my dad was in good hands and well looked after.
Choosing Victoria Funerals was my best decision.
Dear Mr Stamelos, Thank you to all your staff for all of their support. Their high level of professionalism is most commendable. I was also very impressed by the amazing environment that you have developed and the high degree of service levels that you offer clients; in fact I would go so far as to say that it is unmatched in the industry.
Gino Gammaldi (Celebrant)
Elizabeth and I and the rest of our family thank you, Chris and Maria, for all you did to make my mother’s funeral such a wonderful celebration. Your care and support, your efficiency, your respectful and matter of fact demeanor, the extent to which you went to ensure all we wanted was arranged and carried out so easily and many other things were all appreciated by us. Thank you. We will definitely be recommending Victoria Funerals to others who may need your services.
Dear Chris and staff, On behalf of our family I would like to thank you and your staff for providing an exceptional service for my father. As his death was both unexpected and traumatic, we appreciate Victoria Funerals’ experience and professionalism as well as your unvarying empathy, patience and understanding during our immense grief and anguish.
Dear Maria and the entire team at Victoria Funerals, My family and I wish to thank you for all that you did during our sad and difficult days, organizing all that is involved with the death of a loved one. We cannot state how happy and satisfied we were with your professionalism, compassion and attention to our Greek heritage and for that we say ‘thank you’. I was only speaking to my mother the other day , who was praising all that you did during that very distressing week. She willingly recommends your funeral service to anyone who asks. Once again thank you very much for all your help and support during what was a very difficult and sad week for all our family.
I wish to express my appreciation for the magnificent co-operation from your firm. Chris was unbelievably helpful in arranging the viewing and allowing the group unlimited time and the benefit of his experience in a very complex situation.
Leonie, Alfred Hospital
I would like to thank you for the dignified way in which you conducted yourself and assisted us in the funeral preparations. My father was a very special person to us and I am sure that he would have been honoured by the proceedings.
Your kindness, warmth and sense of humour at a difficult time was very much appreciated.
Jim & Jessie
Thank you for assisting us to give our dad such a fitting farewell. It was a beautiful service and perfect for such a wonderful man.
Belinda, David, Tracey and Spiro
Dearest Chris and team, thank you so, so much for your great service and expertise for our beloved father, grandfather and great grandfather.
We could not have hoped for a better presentation and appreciate that every detail was handled with the utmost care. God bless you for making this difficult time a little more bearable.
Georgia, Kay, Vicki and Steve
We would like to sincerely thank you for your sensitivity and compassion during our time of sorrow. Your professionalism was much appreciated and we will be recommending you to other families that will need you in the future.
Maria, Tonia and Vicky
There are not enough words to express our gratitude for always making a difficult time for us that bit easier. Your caring nature, your compassion, your professionalism and so many more qualities all have helped us so very much. You are always a true gentleman! We always admire your attention to detail and how nothing for you ever appears to be a bother or too much.
Myra, Gery and Kellie
Please accept our thanks for the exceptional service you provided to our family during this difficult time. Your assistance with all the arrangements, down to the smallest details, will always be remembered and appreciated.
A very big thank you to you and all the staff at Victoria Funerals for a very professional and sensitive approach which helped make a very sad day bearable.
I wanted to start off by thanking you Chris, for your commitment, compassion and professional manner in the funeral of my father. I was truly blown away by your passion for detail during the burial of my father, and your gentle manner really touched me deeply. It takes a special organisation to cater for such an event in the manner that was carried out by your team... and for this my family is grateful.
I thank you and all the staff at Victoria Funerals for making the day stress free.
Take a tour of the beautiful facilities available at Victoria Funerals.
Our Personal Touch
At Victoria Funerals our personal touch and attention to detail ensures that your loved one will receive the most dignified farewell that he or she deserves. The scope of our funeral services includes booking the burial or cremation, obtaining the death certificate, Centrelink notification, casket or coffin selection, floral tribute selection, memorial cards, refreshments, funeral photography and more.