Privacy

The following statement explains Victoria Funerals policy relating to the collection, storage and use of personal information. The purpose of this policy is to assure anyone who does business with Victoria Funerals will comply with both the letter and spirit of the Privacy Act 1988.

COMPLIANCE WITH PRIVACY LEGISLATION
Victoria Funerals takes seriously its obligation to safeguard personal information regarding its customers. Victoria Funerals complies with the National Privacy Principles contained in the Privacy Act 1988.

COLLECTION OF PERSONAL INFORMATION
Personal information is generally defined as information or an opinion that can identify a person. The type of personal information that Victoria Funerals collects from its customers will vary.

USE AND DISCLOSURE OF PERSONAL INFORMATION
Victoria Funerals policy is only to use or disclose personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. Victoria Funerals may also use or disclose the information collected for any other related purpose for which a customer would reasonably expect it to be used. If Victoria Funerals wishes to use or disclose the personal information in other circumstances it would obtain the customer's consent to do so.

SHARING INFORMATION WITH OTHER ORGANISATIONS
Victoria Funerals does not sell personal information to other companies. The only circumstances in which external organisations may be given access to Victoria Funerals customer personal information are when Victoria Funerals contractors and service providers are assisting Victoria Funerals in the operation of its business or to provide a customer service (for example, a company which helps maintain Victoria Funerals computer systems or sends out Victoria Funerals mail).

MARKETING
Victoria Funerals may send advertising mail to its customers where the advertising mail is related to the purpose for which the information was collected. If the customer no longer wishes to receive promotional information from Victoria Funerals, the customer should advise the Victoria Funerals Marketing Manager.

SECURITY OF PERSONAL INFORMATION
Victoria Funerals will take reasonable steps to protect personal information that it collects and ensure that the information is accurate and up-to-date. Customer information is held on secure servers or in storage located in controlled environments. Victoria Funerals employees are required to maintain the confidentiality of any personal information held.

ACCESS TO PERSONAL INFORMATION
Customers are welcome to request personal information Victoria Funerals hold about them. Access will only be denied if:

• the request does not relate to the personal information of the person making the request
• providing access would pose a serious and imminent threat to life or health of a person
• providing access would create an unreasonable impact on the privacy of others
• the request is frivolous and vexatious
• the request relates to existing or anticipated legal proceedings
• providing access would prejudice negotiations with the individual making the request
• access would be unlawful
• denial of access is authorised or required by law
• access would prejudice law enforcement activities
• access discloses a commercially sensitive decision making process or information
• any other reason that is provided for in the National Privacy Principles (NPPs) set-out under the Privacy Act

CHANGING INFORMATION
If the customer wishes to change personal information that is inaccurate or out-of-date, they may write to the Victoria Funerals Manager.

CHANGES IN THE FUTURE
Victoria Funerals reserves the right to change this Privacy Policy at any time. Victoria Funerals will notify any changes by posting an updated version of the policy on the Victoria Funerals website at http://www.victoriafunerals.com.au

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